FAQs

YouFine Sculpture FAQs

 

1. What are your prices?

Our prices are subject to change depending on the design, material, size, and other market factors. We will send you an updated price list after contact us for further information.

 

2. Do you have a minimum order quantity?

Yes, usually our minimum order is 1 piece. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

 

3. Can you OEM or ODM?

Yes, we have a strong developing team. The products can be made according to your request.

 

4. Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of origin; Insurance; and other export documents where required.

 

5. What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 30-45 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. In all cases, we will try to accommodate your needs. In most cases, we are able to do so. If need to make a clay mold, it may need extra time about 30 days.

 

6. What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:

40% deposit in advance, 60% balance after you confirmed the products before shipping.

 

7. How do I check on my order status?

If you would like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination.

In general, most items ship in 4-8 weeks depending on the complexity of the items, and take approximately 7-14 business days for delivery to you. Once your item has been shipped you will receive an email from us.

We are always here to answer any questions you might have. So please do not be hesitate to contact us.

 

8. Do you guarantee safe and secure delivery of products?

Yes, we always use high-quality export packaging. We will buy “all risks” insurance for your products during shipping.

A: 3CM standard wooden crate with metal junction and nails;

B: enough wood chunks as support of the inner products, to prevent shaking;

C: around the wooden crate, We will use three strong strapping packing belts for fixed;

D: Inner Packing we will use thick plastic or soft foam to avoid scratching outer;

E: shockproof foam to protect each carving.

 

9. Are there any special care instructions I need to follow?

Marble is softer and more porous than granite. Marble is a good choice in kitchens and bathrooms. When polished and sealed it repels soap scum. It is easy to clean and adds elegance and beauty to any application. In general, a farm sink made of marble does not stain because marble has very little porosity. Most colors will never show any moisture. Also, marble is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean marble readily available at your home improvement store or superstore.
Granite In general, products made in granite does not stain because Granite has very little porosity. Most colors will never show any moisture. Also, Granite is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean granite.

Bronze statues: 1. Do not use wet rags to wipe or clean and maintain bronze works with water or oil. For surface dust, use a soft brush to remove brushes or dry cotton sassafras. In case of hard-to-remove dirt, it is recommended to seek professional repair. personnel handling. 2. Control the humidity of the storage space and keep the humidity below 50%. 3. The isolator ions are to be stored in the environment, such as the storage room, do not spray chemicals such as gas pesticides. 4. High temperature will also accelerate the chemical reaction and attention should be paid to it.

Stainless steel sculptures should be cleaned regularly and placed in a dry environment for protection. It is best to wear gloves when holding them by hand to prevent salt corrosion in the sweat on your hands. If the dirt on the stainless steel sculpture is too heavy, blow it with a cold wind hair dryer first. Then clean with a straw brush and finish with a soft bristle brush. Never use a metal polish, water, or any other solvents. That will discolor the copper. For the stainless steel sculpture gap, we can wet the cotton ball with water and wipe it, and wipe it from the beginning to the end along the crack, so as not to miss it.

 

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Google Analytics

We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions.

We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you.

To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section.

After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’.

Logging in using social networking credentials

If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information.

If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information.

If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

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Professional Custom Made Marble, Bronze, Stainless Steel Sculpture Supplier & Manufacturer.

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