FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on the design,marble,size and other market factors. We will send you an updated price list after contact us for further information.

Do you have a minimum order quantity?

Yes, usually our minimum order is 1 piece. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you OEM or ODM?

Yes, we have strong developing team. The products can be made according to your request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of origin; Insurance;  and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 30-45 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products.  In all cases we will try to accommodate your needs. In most cases we are able to do so.If need to make clay mould, it may need extra time about 30 days.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
40% deposit in advance, 60% balance after you confirmed the products before shipping.

How do I check on my order statues?

If you would like to check the statues of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination.

In general most items ship in 4-8 weeks depending on the complexity of the items, and take approximately 7-14 business days for delivery to you. Once your item have been shipped you will receive an email from us.
We are always here to answer any question you might have. So please do not be hesitate to contact us.
Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We will buy “all risks” insurance for your products during shipping.

>>A:3CM standard wooden crate with metal junction and nails;

>>B:enough wood chunks as support of the inner products, to prevent shaking;

>>C:around the wooden crate, We will use three strong strapping packing belt for fixed;

>>D:Inner Packing we will use thick plastic or soft foam to avoid scratching outer;

>>E:shockproof foam to protect each carving.

Are there any special care instructions I need to follow?

Marble is softer and more porous then granite. Marble is a good choice in kitchens and bathrooms. When polished and sealed it repels soap scum. It is easy to clean and adds elegance and beauty in any application. Ingeneral, farm sink made by marble does not stain because marble has very little porosity. Most colors will never show any moisture.

Also marble is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean marble readily available at your home improvement store or super store.
Granite In general, products made in granite does not stain because Granite has very little porosity. Most colors will never show any moisture. Also Granite is one of the hardest stones available. It cannot be scratched in ordinary use. Occasionally clean with ordinary window cleaner. There is a variety of products to clean granite.

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